Orders are shipped within 1-4 business days via USPS or UPS Monday through Friday, excluding holidays. Coco Shop cannot guarantee transit time as unforeseen circumstances may delay delivery once your package has left our studio.
For international orders, you may also be charged a duty fee by your country's customs department. If tracking shows your package is being held by your local dispatcher, please call them to pay this customs fee.
We hope you are completely satisfied with your purchase. If you are not, we accept returns within 14 days of the date the merchandise was delivered to you.
To begin your return, please email firstname.lastname@example.org for a prepaid shipping label. Coco Shop is not responsible for lost or stolen shipments. International returns are responsible for their own shipping charges.
Returns and exchanges must be in new, unworn condition with tags still attached. We reserve the right to deem the quality of a return or exchange unacceptable.
Once we have received your package, your refund will be processed within 1-4 business days. Please note that your banking institution may require additional days to process and post this transaction after they have received the information from us.
We are unable to accommodate direct exchanges. If you would like to exchange, please return your order and place a new one.